Support
Cuelaris is a small beta with a real person reading the inbox. Tell us what happened and we will get back to you.
Email us
Include the diagnostics below — it saves a round trip and tells us exactly which build you are on.
support@cuelaris.comDiagnostics
Collecting…
This contains version and reference identifiers only. No transcript, no audio, no question or answer text is included — and support cannot read your conversations.
Cuelaris is not hearing the other party
Check the audio step in the app: system audio must be detected. If you are on a laptop with multiple output devices, make sure the call is playing through the one Windows has set as default.
Windows warned me about the installer
Expected — this beta build is not code-signed. Choose More info → Run anyway, and verify the SHA-256 on the download page if you want to be certain you have our file.
Billing or subscription problems
Manage your subscription from your account page. Email us if something looks wrong and we will sort it out.